That looks like the standard PetCo set up to me. I think their set ups are the best of the chain stores and better than many local ma and pa stores.
I would take a minute to write a complaint on their web site feedback complaining about the poo and the extension on the dropped that makes it worthless.
They will not remove the water bowl or the substrate but if anything is dirty, humidity or temps are wrong they will take immediate action.
They will listen and it wouldn't hurt to complain. One day they might actually get to a decent set up.