Im not really worried about it anymore. I was a little skeptical at first too until the phone call. He gave me all of his info and told me to call back Monday for the shipping address. He described the cham, its size, what its eating, the container its in, how its being shipped, and how my parents should deal with it when it gets here. He asked what the weather was like here also and said he wont need a heating pad if it isnt below 50. He has 19 other panthers. He was very polite over the phone also.