Has this ever happened to you...
I took my cham down to the local UPS yesterday afternoon and shipped him off as usual. My unhappy customer called me this morning saying that her cham didn’t arrive and it wasn’t going to arrive until tomorrow morning. So I called customer service and they said someone forgot to put him on the plane!!! I’m so worried about the little guy ;(
I hope he arrives safely and there are no problems.
I’m just wondering if anyone else has had any problems with UPS…
I’ve shipped over a hundred chameleons now and this is there first mistake I hope it doesn’t happen again ;(
Although I have never shipped a chameleon, I have experienced delays with UPS as I was a logistics manager for a garment manufacturer and a large part of my day was shipping goods through UPS, FedEX and DHL. I have had to ship items for next day am delivery on a regular basis and have had packages delayed in transit for a day or two. Here's my advice.
1. Track the package on the UPS website, you can also see the details of the shipment for dates and times when the package reaches certain loading docks and airport at UPS Facilities. This will tell you where it was delayed.
2. Get UPS on the phone and have then give you a reason why the package was delayed. At first they will give you a simple answer like "we experienced a delay while you package was in transit". In my case a package sat on the dock in Oakland for 2 days! Be persistent and push for a reason why it was delayed. In my case the customer service representative told me that it was forgotten on the dock.
3. Now you have your leverage point. Be sensible, don't curse but be very firm and express your frustrations that you paid good money for that package to be shipped next day (and in this case a live reptile). If you wanted to put it's life in danger and take 2 or 3 days you could have shipped it ground.
4. At this point they will promptly apologize, and in my case they gave me credit for the cost of shipping.
Once again I know i have not shipped any chameleons and I'm glad the little critter made it alive and well. But you do always have the right to call the company and let them know that it's not ok.
Delayed packages from UPS happened to me a few times although I have never experienced this problem with FedEx. However when FedEx delivers to a residental address in my neighborhood they just leave it on your door step without a signature and in some cases without ringing the door bell or knocking.
