pigglett79
Avid Member
I just need to share my frustration! So back before Christmas I ordered a futon frame and mattress from overstock.com. I received it prior to Christmas, unfortunately the left arm had a defective screw hole and the screw would not tighten.
I called, they sent a replacement......a RIGHT arm and it was cracked all the way down!!!
I called again and they said they were sending a replacement....it never shipped. So I called several days later and they said they would find it and ship it.
It arrived today....and wouldn't you know ITS A RIGHT ARM!!!!!
OMG! I called pissed off as it has been over 3 weeks and they cant rectify the situation. Now they are sending a whole new futon frame and mattress and I am supposed to pull the part out myself then wait for the UPS people to show up within the next 10 business days to pick the rest up. I have several words, but cant express them!
I called, they sent a replacement......a RIGHT arm and it was cracked all the way down!!!
I called again and they said they were sending a replacement....it never shipped. So I called several days later and they said they would find it and ship it.
It arrived today....and wouldn't you know ITS A RIGHT ARM!!!!!
OMG! I called pissed off as it has been over 3 weeks and they cant rectify the situation. Now they are sending a whole new futon frame and mattress and I am supposed to pull the part out myself then wait for the UPS people to show up within the next 10 business days to pick the rest up. I have several words, but cant express them!
