you basically go in and pick out the piece and pay for that, then you use their supplies to paint/design etc. (i usually wind up taking in a design or something i've printed out and use carbon paper to transfer it onto the piece i'm painting), then they glaze and fire it for you. can't remember where i found this image online, and it's almost a cross with the veiled cham and panther colors...lol....but just thought the little guy was cute. it's a square vase, and i wanted to do one on both sides, but you have to put 2-3 coats of paint on it, and with all the little details....it usually takes me hours to do one. lol. it's a lot brighter color once it's fired...so most of it is a bright orange with reds and purples and yellows....and i put "y bars" on the small sides. =)