Well, its going to keep happening until the corporate attitude these chain stores have about their livestock care changes. All we can do is keep up the work we do here....and try not to alienate the newbies who take the trouble to find out more about a new pet. I know its hard not to "yell" at them, but we have to realize that people who walk into a pet shop and end up buying a fascinating animal they've never seen in person before tend to trust the information the shop gives them. They don't even know enough NOT to trust what they hear and they don't have anything to compare it to. So, give newbies a chance to learn. If they choose not to learn, then all bets are off and they deserve the tongue-lashing they are going to get.