Thank-you everyone!! It will definitely be a different experience the next time. I will get it from a reputable breeder & have the enclosure set up, with forum reviews before the cham is even purchased!!
The store is Great Lakes Reptiles in Roseville, MI.
I am in the process of putting my review on the different sites and am including a picture on the ones that allow it. I had to quit reading the other reviews because they are so awful. The owner also answered some saying that the reviews were from competitors trying to hurt his business.
I am also in the process of looking for who to contact about their licensing & humane society or ASPCA. I can't let it rest with bad reviews.