Murphy's Law- laying issues

I have never had an issue with a female laying, until now, when I'm 1200 miles from home. I'm trying to walk my house-sitter through trying to problem-solve the issue, but it's so hard when I'm not there to see the cham, feel the dirt in the bin, etc. This is not a relaxing vacation because I'm stressing about her, and I'm not one to worry about anything, ever. Ugh :(
 
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