Just seeing this post. I had a very similar experience with UG reptiles. Except I actually called them and specifically requested from a real person the healthiest male they had. They sent me a male that had severe gout, emaciated and dislocated hind leg.
I called them back, complained, they said they would send me another. 3 days later I received the “replacement”- this poor guy was so weak and dehydrated he couldn’t even hang onto branches. He passed within the first 24 hours. The original one lived about 3 weeks.
I’ll never purchase anything from UnderGround reptiles again. I realize WC animals go through hell getting to America, and I had no doubts these guys would be in rough shape, but they were nearly dead on arrival. Felt horrible that I participated in their torture.
Lesson learned- I will only ever buy from places that will send me pics of the actual animal before purchase.
UG reptiles sucks.