ZEROPILOT
Avid Member
Is JOSHS FROGS a reputable vendor?
I ordered a MISTKING ULTIMATE from them online. Plus one additional T nozzle.
After not getting a confirmation Email, I called them on the phone to see if they had gotten the order. They could not find it. But eventually did after I confirmed that it had already showed up in my credit card purchases. My discount code was not honored. But I decided to let that go.
I got the box on time. But when it was time to put it all together, I found that two inexpensive but critical parts were missing.
The on/off valve and the reservoir bulkhead fitting.
I called the customer service number. The lady I spoke with was friendly. But not at all helpful.
She told me I'd have to Email them with a photo of the invoice and pictures of what was missing......I can't take photos of what I don't have and I threw away the invoice....That they already have. I mean, they sent me a copy of it!
I dug through my garbage can. Found the invoice and sent an Email.
2 days later I get an Email showing me a shut off valve (The correct one) and a bulkhead fitting. (The wrong one.)
I explained to them that it was wrong and that every video of every MISTKING I see has the same 1/4" bulkhead fitting. It's even on their webpage. I gave them their own part number.
Nothing.
So, I don't know when or if I'll be getting these parts. If it'll be up to me to find them and buy them. (A second time) or if they are planning on even acknowledging that they shorted me.
In the meantime, I've got no shut off valve and a jury rigged water outlet feeding my pump.
I'll update later.
So far, this has been unnecessarily complicated and totally unsatisfactory.
I ordered a MISTKING ULTIMATE from them online. Plus one additional T nozzle.
After not getting a confirmation Email, I called them on the phone to see if they had gotten the order. They could not find it. But eventually did after I confirmed that it had already showed up in my credit card purchases. My discount code was not honored. But I decided to let that go.
I got the box on time. But when it was time to put it all together, I found that two inexpensive but critical parts were missing.
The on/off valve and the reservoir bulkhead fitting.
I called the customer service number. The lady I spoke with was friendly. But not at all helpful.
She told me I'd have to Email them with a photo of the invoice and pictures of what was missing......I can't take photos of what I don't have and I threw away the invoice....That they already have. I mean, they sent me a copy of it!
I dug through my garbage can. Found the invoice and sent an Email.
2 days later I get an Email showing me a shut off valve (The correct one) and a bulkhead fitting. (The wrong one.)
I explained to them that it was wrong and that every video of every MISTKING I see has the same 1/4" bulkhead fitting. It's even on their webpage. I gave them their own part number.
Nothing.
So, I don't know when or if I'll be getting these parts. If it'll be up to me to find them and buy them. (A second time) or if they are planning on even acknowledging that they shorted me.
In the meantime, I've got no shut off valve and a jury rigged water outlet feeding my pump.
I'll update later.
So far, this has been unnecessarily complicated and totally unsatisfactory.
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