We ordered adult crickets one time and the company sent us 1000 crickets that were the "ancient of days". Many of them died on the way. The others were so old and decrepit looking, it was awful. I complained. Next time I ordered from them I talked to them. Don't send me the ancient of days old stock crickets. Send me young adults. Crickets reach adulthood at about 6 weeks, and can live to about 12 weekstotal. They shouldn't die off in a week unless the company is sending you old stock. Our first shipment from that company was not the greatest, but we stayed with them because the price was right, and because they rectify things right away, and also they learn from their mistakes.
One time they sent us 1/4 inch crickets in boxes with large-gauge screen sides. Many of the crickets had escaped by the time the container reached our door. Duh. Someone in their packing department had grabbed the wrong shipping containers. But the company sent us out replacements right away.
We have been raising our own crickets for over a year, but were totally unprepared for the amount of crickets baby chams need (right now we have over 100 baby chams), so we have ended up buying about 30,000 crickets from this company over the past several months. We are just now getting to where we think we can hold our own. (I thought we were good to go a month or so ago, but, no, it's taken a little longer to get the complete cricket life cycle at the correct volume to satisfy all our needs.)
Keeping up with our cricket breeding operation is more time consuming than looking after our chams.