Does the bin have drainage in the bottom? You might have to make a starter hole for her. She needs more branches and vines, mostly horizontal, everywhere throughout the cage. Could you fill out this form, please? https://www.chameleonforums.com/how-ask-help-66/Their is a lay bin in her cage she’ll walk by it and not use it . I use play sand and water it daily . She just sits at the bottom of one of her plants .