rcdrivertim
New Member
Well here we go, I ordered a 24x24x48 from them on Wednesday. Shipped same day! Got it 2 days later (today). I was very happy with their service. I was all excited, as was Gonzo, for his new cage. When I went to assemble it a few of the pieces were bent. It was damaged in shipping. It looked like FEDEX placed something on it and it crushed a few areas. I attempted to put it together and see if it work work but, no luck.
I called DIYCAGES and spoke to Al. I explained everything. He could not have been nicer and more apologetic. Not many companies offer that level of customer service anymore. He immediately said he will take care of it! He was not able to ship today because it was to late but, he promised Monday shipping for sure.
In closing, I looked over the cage quality and it was great. The way they have the screen setup without any spline is amazing. No more worrying about separating spline. I also liked how the lower front (below the main door) had a door to take out substrate or slide in a drainage setup or whatever you needed. I would not hesitate in recommending DIYCAGES to anyone. Now Gonzo will have to wait until Tuesday or so for a new cage.
I called DIYCAGES and spoke to Al. I explained everything. He could not have been nicer and more apologetic. Not many companies offer that level of customer service anymore. He immediately said he will take care of it! He was not able to ship today because it was to late but, he promised Monday shipping for sure.
In closing, I looked over the cage quality and it was great. The way they have the screen setup without any spline is amazing. No more worrying about separating spline. I also liked how the lower front (below the main door) had a door to take out substrate or slide in a drainage setup or whatever you needed. I would not hesitate in recommending DIYCAGES to anyone. Now Gonzo will have to wait until Tuesday or so for a new cage.