Laurie takes after my attitude, in that folk often respond better, one on one, with a person who is freindly, helpful and above all, non judgemental.
Im sure much goes on privately with Laurie behind the scenes via PM or Email, that we dont know about.
I know of several cases where she has assisted somebody behind the scenes to effect a positive outcome. Laurie is a quiet acheiver who Im sure quite a few folk owe a debt of gratitude.
Its not surprising folk who get roasted by 'holier-than-thou', 'goody two shoe' types here, because they are having a hard time, dont bother to stay, and therfore learn nothing.
Its very bloody hard to look in the mirror first!