I unfortunately had a problem with a cricket order from Ghann's. I ordered, and paid for crickets to be overnight shipped in- between a cold spell. If they were indeed shipped overnight like I paid for, it would of been fine. I even took the day off to receive the package. I got the crickets three days late, and they were all dead. I asked Ghann's for some consideration, but was met with rudeness, and a lack of understanding from Ghann's. I was told it was my fault for ordering the crickets when I did (no live guarantee ). If the crickets were delivered overnight like I paid for, they would of been alive and well. It was the shippers fault (Fedex), but nonetheless disappointed with the packaging and response from Ghann's.