I used to work at a petsmart and I always here these stories about people who assume the people dont know much or anything about these animals.
Maybe it was just the ones that I worked at but the people that I worked with kept all the animals that they had for sale as pets outside of work.
We used to take great care of our animals once they got to the store. The issue is they (MetsPart) buys so many animals that its hard for all of them to be healthy.
We had a local vet that we would take all our animals to if they were sick.
Glad you helped this guy out. He was in need for sure.