I like Rainbow as well, but my last order (11/29/17) did not impress me. I paid for the heat pack but it was not included. About half were dead even though they were held at the Post Office. I don't know what happened but the original survivors did not live very long after. I'm sure if I called Rainbow they would of made it right, they have very good customer service. Yesterday I ordered from Five Points Cricket Farm in PA, they are being delivered today, I hope they arrive healthy.