Now that's what I call service!

[Reptar88]

So I ordered crickets last week and I got a bunch of d.o.a.s which I wasn't thrilled about. So I called the company, explained what happened and they offered me a half or full replacement. I chose half because I thought that was fair. Well by Sunday a lot more had died off so I called back and said I'll take a full replacement they said no problem. So today the ups guy shows up and he's got two boxes for me instead of one. I read the boxes and realize they doubled up on my replacements! If that isn't GREAT customer service I don't know what is! Needless to say I can't complain.

 

[KarmaChameleon1337]

Woah woah, who's this company?

 

[Reptar88]

LLLReptile. I'm not sure if it was a mistake which I don't think I was because I called to inform them/ thank them and they didn't say they made a mistake. Either way they've secured my business with them and I'm very happy. But now I need a bigger cricket bin hahaha