well... if you're able to access this place through your phone, im guessing you have a descent phone that can accept email, and take pictures.
Step 1. Take tons of pics, side shots, head shots, vent, cage, eye, etc.
Step 2. locate those in your phone and send them to your email. your phone should have this option. even 'dumb phones' with just txting
step 3. go to photobucket.com and create an account and get familiar with it. they have an app for phones to sync photos automatically.
Step 4. you will have to copy and paste the IMG link from the pic once uploaded (usually takes a click, its under the pic)then copy and paste this and ALL of your questions in a post. Might want to fill out a 'how to ask for help' form and in your thread somewhere
too.
Forsure once you've given us pictures, many and most of your stressful possibilities will go away.
i hope your phone can atleast handle this