This is so sad...unfortunately this is a prime example of someone who buys a pet simply because it looks cool/is cute :( If she had done even a bit of research she would have found that the little guys are easily stressed and it can end up hurting them :( So frustrating!
I personally use Dubia roaches, silkworms and waxworms. I buy all my feeders from www.mulberryfarms.com. They are very good. I am going to start breeding my Dubia and silkies so I don't have to rely heavily on an outside source.
Morpheus is about 7 months now and I have been trying to hand feed him with no such luck, but that was with crickets and mealworms. Just recently I ordered Dubias (to breed), Silkies (to breed also, but eggs right now), and hornworms. Both of my chams LOVE the Dubia, but wouldn't hand feed them...