DIYCAGES question ?

[ToxiccKiwii]

Does anyone have any experience with their customer service and replacement policies ??

I ordered their large cage end of last week, and it came in today damaged, missing half the hardware... I sent them an email with pictures, and I’m not expecting an email back until probably Monday but this is such a bummer !

I was super excited to get it together this weekend, and start measuring out a drainage system and new plants 3;

 

[lycan_megura0523]

I have bought several cages from them and they seem really nice so I don't think you will have a problem getting a replacement.

 

[Lucasthecham]

Omg this sucks, I hope you get a new one! I was wondering the same thing about dragon strand

 

[DeremensisBlue]

Omg this sucks, I hope you get a new one! I was wondering the same thing about dragon strand

If there is shipping damage on a Dragon Strand cage the piece(s) damaged get replaced. All I need is images of the pieces and any noticeable box damage.

 

[Lucasthecham]

If there is shipping damage on a Dragon Strand cage the piece(s) damaged get replaced. All I need is images of the pieces and any noticeable box damage.

Okay! Sounds good. Thanks