If your store is one of the bad ones, please fill out this form: http://help.petsmart.com/store-help/
Just remember to be very professional about the way you phrase your message. If you sound like you know what you're talking about and you genuinely want things to improve, they'll be more...
I agree, many stores have a lot of work to do. Some things are completely inexcusable, but I just think that the managers of those stores should be blamed, not the PetSmart corporation.
Disclaimer: This blog is extremely long and may be controversial. Read at your own risk (lol).
I have a very different take on PetSmart than many other forum members. I actually work at PetSmart in the Pet Care department (don’t flay me – lol). For what it’s worth, I would like to attempt...