That doesn't look like dehydration to me either. It looks like an infection, or maybe a growth. And, after less than 24 hours in a box, a chameleon may be thirsty but shouldn't be dehydrated enough to have sunken eyes anyhow.
Animal Shipping Guarantee
LLLReptile & Supply guarantees our animals to be alive, healthy, and to your satisfaction upon arrival, and 1 full WEEK after arrival (amphibians are a live arrival only guarantee). Notification of dissatisfaction must be made within 24 hours if you notice any problem upon arrival. If you have any questions or concerns, we expect you to call us first (we are open 7 days a week). We do not guarantee animals that are not signed for on the first delivery attempt. You must be there and sign for your animal delivery.
We also guarantee the sexing of our animals. If they are listed as males or females at our website, they are guaranteed to be as such. A “pair” is one male, and one female.
We not only breed some of our animals (like our Sulcatta Tortoises), many of the animals at our website are from some of the top breeders in the country! We make sure that we are offering the highest possible quality animals available.
Internal issues on imported animals are not included under our guarantee; it is an outward health guarantee only on imported animals. Please be aware of what you are purchasing, and do the proper research (and ask us, as we are very happy to help!).
Our guarantee is void if you do not have the proper environment to house the animal in (for example, putting a bearded dragon in a plastic kritter keeper is not appropriate). This includes temperature, bedding, and proper lighting.
We make every effort to pack animals according to your weather conditions, but can not guarantee animals when your daytime high temperature is above 90, or your daytime high temperature is below 35 degrees. LLLReptile & Supply, Inc is not responsible for freight/shipping charges on the replacement of animals, and there are no cash refunds of any kind, store credit only.
Call with any questions at (760) 439-8492. Thank you